Takawin's Privacy Policy — Your Information Our Responsibilities

This Privacy Policy ("Policy") applies to the Takawin platform and its associated services. By creating an account or using Takawin, you agree to this Privacy Policy. We believe that every user's privacy is a fundamental right, and protecting that right is our highest responsibility.

When you create an account and use Takawin, we collect certain specific information. The sole purpose of this collection is to provide you with a better and safer service. The process is fully transparent, and you always know what information we hold about you.

We generally collect the following types of information:

• Identity Details: Full name, date of birth, gender, nationality.
• Contact details: Email address, mobile number, current address.
• Account Information: Username, password (encrypted), registration date.
• Financial Information: Payment method (bKash/Nagad/Rocket number), transaction history.
• KYC Documents: Copy of National ID, passport, or driving license.
• Device & Usage Information: IP address, browser information, device type, login time.
• Gaming Activity: Betting history, win/loss records, preferred games.

Takawin uses your information only for specific, legitimate purposes. We never use your data in any way that works against your interests. The key reasons for using your information are clearly outlined below.

• Verifying identity for account creation and management.
• Processing deposits, withdrawals, and other financial transactions.
• Sending bonuses, promotions, and personalized offers.
• Ensuring platform security and preventing fraud.
• Providing customer service and support.
• Meeting legal obligations and reporting to regulatory authorities.
• Analytics and research to improve the platform.
• Effective implementation of responsible gaming measures.

Takawin never sells your personal information or shares it unnecessarily with third parties. In certain limited situations, however, some data sharing is required — these cases are transparently set out below.

• Payment processor: To process transactions exclusively via mobile banking services such as bKash, Nagad, and Rocket.
• Regulatory Authority: To licensing authorities as part of legal obligations.
• Law Enforcement: In response to a court order or lawful investigation.
• Game Provider: Only the minimum data necessary to operate the games.
• Anti-Fraud Service: With specialized providers for fraud detection and prevention.

Takawin uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: Essential for login sessions and security — cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics cookies: To analyze platform usage — with your consent.
• Marketing cookies: To show relevant ads — you can turn this off anytime.

You can manage cookies through your browser settings at any time. However, disabling essential cookies may cause some platform features to not work properly.

Takawin retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

Once the retention period expires, your data is securely deleted or fully anonymized so that you can no longer be identified in any way.

You have full rights over your personal information at Takawin. Under GDPR and international privacy standards, you are entitled to the following rights.

Takawin is strictly prohibited for anyone under 18. We take the privacy and protection of minors extremely seriously — it is one of our highest priorities.

• Age verification is carried out at registration and confirmed through the KYC process.
• Any account suspected of belonging to a user under 18 will be suspended immediately.
• Any data collected about a minor is deleted immediately upon discovery.
• Parents can report concerns about a minor's account and immediate action will be taken.

Takawin has implemented the highest industry-standard technical and organizational measures to protect your data. Our security infrastructure is continuously reviewed and improved.

• SSL/TLS 256-bit Encryption: Industry-grade encryption applied to all data transmissions.
• Two-Factor Authentication (2FA): An additional security layer for account login.
• Firewall & DDoS protection: Keeping the platform protected against cyberattacks.
• Regular Security Audits: Penetration testing conducted by third-party security experts.
• Access Control: Only authorized personnel can access specific data.
• Real-time monitoring: Suspicious activity is automatically detected and blocked.
• Data Backup: Regular encrypted backups stored across multiple secure locations.

The Takawin platform may integrate third-party services such as payment gateways or game providers. These services have their own privacy policies that are outside Takawin's control.

• We recommend reading the privacy policy of any third-party service before using it.
• Takawin is not responsible for the data practices of third parties.
• All third-party partners are required to meet Takawin's minimum security standards.
• Users will be notified in advance of any new third-party partnerships.

Takawin may update this Privacy Policy as needed. We will give users adequate notice before any significant changes take effect.

• For significant changes, you will be notified at least 30 days in advance by email or platform notification.
• Continued use of Takawin after any changes take effect will be considered acceptance of the updated policy.
• The date of the latest update will always be displayed at the top of this page.
• Copies of previous versions are available from support upon request.

For any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated Privacy Team. We are legally required to respond within 30 days.

• For data protection requests, please email us with the subject line: "Privacy Request".
• Use live chat support for any account-related issues.
• For urgent security issues, please email us with the subject line: "URGENT Security".